***Please note that while this is a hybrid role, we are looking for someone who is in the NYC metropolitan area.***
👋 WHO WE ARE
Skillit’s mission is to build the world’s best employment experience for the people who build our world. Our recruitment platform provides construction companies with access to a growing database of qualified skilled workers and a suite of worker-first hiring tools that use rich datasets and powerful algorithms to generate increasingly better recruiting outcomes for everyone. Trusted by thousands of the nation’s most skilled workers and top contractors, Skillit is quickly becoming the way the nation’s skilled trades get hired.
🚀 ABOUT THE ROLE
Skillit is looking to hire our first Customer Success Lead to guide our customers through all the stages of their lifecycle with our Craft Recruiter product from onboarding and adoption through retention and expansion. You will have the unique opportunity to build our customer success function from the ground up.
In this role you will lead customer success initiatives and be a core member of our go-to-market team. You will get the chance to collaborate closely with enterprise customers to ensure they are successful and receive maximum value from Skillit.
🏋️♀️ WHAT YOU’LL DO
- Own the post-sale customer lifecycle end-to-end
- Be the voice of the customer and serve as a customer advisor to drive growth, adoption, and engagement
- Develop innovative programs to improve engagement, expansion, and retention
- Build strong customer relationships – maximizing value to each customer’s unique needs
- Ensure alignment of goals to drive and monitor customer success
- Provide continuous feedback and support to sales, product, and engineering teams
- Perform business reviews with customers to align on performance metrics, business needs, product roadmap and customer feedback
- Internally collaborate with the product team – addressing customer feedback
🧬 WHO YOU ARE
- Ambitious: You’re passionate about complex problems that impact millions of lives and build towards solutions every day. You thrive in an environment with nascent products and processes, and you’re driven to stand up new businesses with limited information. You’re a roll-up-your-sleeves kind of person.
- Professional: You work hard, keep your word and only bring your professional self to work.
- Human-centric: You put people first, technology a close second. Humans are irrational and you love them for it.
- Curious: You’re experimental, invest calories getting to the right answer and revel in contrarian points of view.
- Collaborative: You seek a variety of perspectives, leverage collective genius, communicate clearly and support your colleagues and team wholeheartedly.
- Great Communicator: You excel at rapidly responding to all parties while adapting the Skillit story to all of our stakeholders. You can build appropriate rapport to manage constructive and effective relationships and relate well to all kinds of people. You can write clearly, accurately, and succinctly in a variety of communication settings and styles. You have strong listening skills and empathy.
- Problem Solver: You solve one problem after the next in the pursuit of building something great. You love the challenge of tackling difficult situations and finding solutions to meet our worker’s needs. You can skillfully negotiate in tough situations and win concessions without damaging relationships.
- Always Learning: You seek feedback for improvement, are open to criticism, and grow through collaboration and reflection. You don’t wait for others to open doors and make things happen for you. You learn from peer successes and seek best practices for continued self-improvement.
- Results Driven: You are bottom-line and metrics oriented, and you can be counted on to exceed goals with grace.
- Available: You are available and eligible to start full time employment in the U.S.
💛 INVESTING IN YOU
- Generous equity grants
- Health, vision & dental insurance
- $1,000 home-office stipend
- Unlimited paid vacation (& Birthdays off!)
- Personal and professional skills development allowance
- Personalized parental leave with full pay, vesting & benefits
💰 INVESTING IN ALL OF US
Our investors include the world’s leading real estate and construction technology funds including Building Ventures, MetaProp Ventures, Holt Ventures, 1Sharpe Ventures, Great North Ventures and Romulus Capital.
